Jefferey Cave
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2012-11-10 11:53:37-0500
- Updated: 2012-11-10 11:53:37-0500
Interesting article on combating misinformation. Mostly discussing the field of Consumer Relations, the second part summarizes a paper on "combating misinformation". Having read it, I realize where I've been going wrong for a long time.
Business Over Broadway : Battling Misinformation in Customer Experience Management
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Libbie Lala